Client Services
Orders
You will receive a shipping confirmation email, containing a tracking number, once your order has shipped.
If you have not received an email after 2 hours, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact us form with your order number and last name and we will re-send your confirmation.
For more information please contact us here
You may only cancel your order as long as it has not been shipped yet.
To cancel an order click here
Shipping
Please allow 10-14 business days for orders to be processed and shipped.
In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe.
For more information about your order please contact us here
Yes, If you need to update your shipping address after placing an order, please contact our customer support team right away. We'll do our best to assist you. Keep in mind that once an order is processed and shipped, changing the address may not be possible. If needed, you can reach out to the carrier directly to explore options for rerouting the package.
Return & Exchange
Standard Return Policy
All returns must be submitted within 14 business days of receiving your item(s).
To be eligible for return, all items must be returned in their original packaging, clean, unworn and in sale-able condition.
The item must be new, not worn, unaltered and free of any odors or fragrances.
If an item does not meet this criteria, it will be denied and sent back to the customer at their expense. We reserve the right, at our sole discretion, to determine if returned merchandise is in sale-able condition.
All Special Collaboration Items are final sale, no exceptions.
Socks are final sale, no exceptions.
Refunds
You will receive an email notification once we have issued your refund.
Once we issue your refund, please allow 10-14 business days for this to appear in your bank statement.
All refunds will be returned to the original form of payment
All shipping costs are non-refundable.
Submit Return
To submit a return request click here
Exchange Instructions - For U.S. & Canadian Orders
If you would like to exchange an item you received, please submit an exchange request here
Exchange Instructions - For International Orders
We are currently unable to offer direct exchanges for international orders. Should you require a different size or color of an item you have received, please return your order following the instructions noted above and place a new order for your desired item.
Product
All restocks are available on a first come first serve basis. Please note product restocks are not guaranteed and are dependent on product availability.
To receive a notification for a restock please visit the product page and clicking the color-way, product, and size that you're interested in. Then select the "Notify Me" button to receive an email if the item does restock.
Please make sure to subscribe to get more updates on restocks and new products below.